Payments Education On-Demand

Members receive 50% discount on all training sessions.

With on-demand learning, your employees can log onto online courses anytime, any day, from anywhere. Our library will provide you with the core curriculum you need to train your staff on-demand!

Internet based classes combine a visual slide presentation with presenters voice streaming. Each webcast includes downloadable reference materials and can be accessed at a time that best suits your team. Project the webcast in a conference room and you can train multiple members of your staff for a single, low-cost registration fee.  Your purchase will be viewable throughout the calendar year.

Webcast Benefits:

  • Training happens when and where you want it.
  • Options for Single or Multiple Viewings.
  • No travel expense.

On Demand Sessions available 48 hours after the live recording date.

Webcasts On-Demand:

I Want To Be An AAP!!

Members Only

 

 

 

 

 

The PaymentsFirst Complimentary Members-Only Power Hour Series is available exclusively to you as part of your membership. The Members-Only Webinar series provides members with relevant industry related topics.

 

Click here to register



The Importance of Payment Expertise

Members Only

 

 

 

 

 

The PaymentsFirst Complimentary Members-Only Power Hour Series is available exclusively to you as part of your membership. The Members-Only Webinar series provides members with relevant industry related topics.

 

Click here to register

 



Return Fee Entries and Reinitiated Entries

Members Only

 

 

 

 

 

PaymentsFirst Complimentary Members-Only Power Hour Series is available exclusively to you as part of your membership. The Members-Only Webinar series provides members with relevant industry related topics.

AAP credits 1.2

Click here to register



Best Business Practices & Risk Controls Retail Payments

Members Only

 

 

 

 

 

The PaymentsFirst Complimentary Members-Only Power Hour Series is available exclusively to you as part of your membership. The Members-Only Webinar series provides members with relevant industry related topics.

AAP credits 1.2

Click here to register

 



Top 3 Member Questions: Exceptions, Reclamations and IATs

Members Only

 

 

 

 

 

PaymentsFirst Complimentary Members-Only Power Hour Series is available exclusively to you as part of your membership. The Members-Only Webinar series provides members with relevant industry related topics.

AAP credits 1.2

Click here to register



Check"Mate" (check basics, remotely created checks and the NCP designation)

Members Only

 

 

 

 

 

The PaymentsFirst Complimentary Members-Only Power Hour Series is available exclusively to you as part of your membership. The Members-Only Webinar series provides members with relevant industry related topics.

AAP credits 1.2

Click here to register



Third Party Sender Registration Briefing

PaymentsFirst Lunchtime Webinar Wednesdays are designed to provide a quick 15 minute briefing full of learning tips, points and practices. 

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The March 1st deadline for third-party sender registration is quickly approaching. This brief session will discuss registration tips and troubleshooting.

AAP Credits 0.30

 

Click here to register



Regulation CC Quick Review

PaymentsFirst Lunchtime Webinar Wednesdays are designed to provide a quick 15 minute briefing full of learning tips, points and practices. 

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Although Regulation CC can be tricky, it is important for frontline staff to have a clearing understanding of the regulation. This brief session acts as a fundamental stepping stone for those who are new to banking or a refresher course for a seasoned operations employee. 

AAP Credits 0.30

 

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Same Day ACH Recap

PaymentsFirst Lunchtime Webinar Wednesdays are designed to provide a quick 15 minute briefing full of learning tips, points and practices. 

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Same Day ACH has forever changed the banking industry. Join us as we discuss the benefits and the complications that have resulted from Same Day ACH. Also learn if Same Day changes should be expected from NACHA in the coming months and years.

AAP Credits 0.30

 

Click here to register



Account Disclosures- What payment info is needed?

PaymentsFirst Lunchtime Webinar Wednesdays are designed to provide a quick 15 minute briefing full of learning tips, points and practices. 

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Have you ever wondered why account disclosures are so lengthy? When it comes to regulatory information and account disclosures, it can be tough to keep track of what is mandated by regulation. This session provides a quick briefing on the requirements for account opening disclosures including Regulation E and Regulation CC.

AAP Credits 0.30

 

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2018 Payments Rules Update

Same Day ACH Phase 3 and Regulation CC are just a few of the topics that will be discussed during the Payments Rules Update 2018. This presentation will give financial institutions a jump start on planning ahead of upcoming rules changes. 

AAP credits 1.2

 

Member Price:$150
Non Member Price:$300

Click here to register



ACH Beginner Webinar Series

This session is designed to cover the basics of ACH from the perspective of both the Receiving Depository Financial Institution (RDFI) and the Originating Depository Financial Institution (ODFI) and will include:

  • Transaction Flow and commonly used terms/acronyms

  • Standard and extended return time frames, exception item processing, pre-notification and notifications of change, difference between consumer and corporate payments

  • Authorization and retention requirements, ODFI warranties

AAP Credits for Series: 5.4 | AAP Credits for Individual Session: 1.2

 Member Price: $395

Nonmember Price: $790

Click here to register



ACH Fundamentals Webinar Series

During this 3-day series, we will cover Receiving ACH 101, which is designed to provide the groundwork for understanding ACH from the perspective of the Receiving Depository Financial Institution. Origination ACH 101 covers the fundamentals of ACH origination including the requirements for ODFIs, third party processors, OFAC and more. Tech specs will review how ACH files are formatted and what information is included in each file.

 

AAP Credits for Series: 5.4 | AAP Credits for Individual Session: 1.2

 Member Price: $395

Nonmember Price: $790

Click here to register



ACH Origination - Start Up Lab

Series I

Are you looking to start ACH origination in your institution?  While the process is not complicated, it not just turning on a switch and announcing the service to business clients.  Join us as we spotlight the areas that you want to consider and decisions to be made before "announcing" ACH origination to the world.  We offer some sound business practices that will help start the process and make it successful.

AAP Credits: 1.2

Member Price:$140
Non Member Price:$280

Click here to register



ACH Origination - Building Your Education Program

Series 2

Have you just started ACH origination?  Have you been offering origination but just realized that the "originator training" piece is missing?  In either case, this webinar is for you.  Originator education remains one of the more difficult processes to implement for most institutions.  While it may seen daunting, it is really a simple process to implement and track.  Join us as we help turn your origination team into an educating force for your originators.

AAP Credits: 1.2

Member Price:$140
Non Member Price:$280

Click here to register



ACH Origination - Audit Your Origination Customers

Series 3

Industry best practices agree that due diligence includes ongoing monitoring and review of your origination customers. This session will look to create best practices checklist with items to consider as you prepare due diligence procedures for your Originators.                                        

AAP Credits 1.2

Member Price:$140
Non Member Price:$280

Click here to register



Banks Competing with P2P Technology

During 2016, 25% of mobile payments users transferred money to friends or relatives within the United States. as P2P continues to grow at rapid rates, some financial institutions are beginning to make their move to compete with new product offerings in 2018. As we start the New Year, this webinar will discuss the growth of P2P technology and the importance banks have to enhance their product offerings and get in the game to compete with the new method of sending and accepting payments. 

AAP credits 1.2

 

Member Price:$150
Non Member Price:$300

 

Click here to register



Check Exceptions - Returns and Adjustments

What happens when an item cannot be immediately processed and needs special handling? This session will focus on those exception situations with a focus on how to decide item disposition. Should it be handled as a return or an adjustment and how does timing factor into this decision? If the item is sent as a return, what return codes should be included so the item can be properly identified by the depository bank upon receipt? Common error and adjustment types as handled through both the Fed and private sector are also covered in this session.

AAP credits 1.8

Member Price $180.00
Non Member Price $360.00

Click here to register



Credit Underwriting for ACH & RDC Customers

The Payment Process begins with your customer signing up for service whether it be Remote Deposit Capture or ACH.  Although the first thing on your mind shouldn’t be the risk in payments, it is crucial that your credit underwriters get involved as well as understand your payment’s risk management program.  Join this interactive webinar to discuss how credit underwriting goes from approval into processing.  Understand the resources your team needs to successfully underwrite these customers.

AAP Credits:1.2

Member Price:$140
Non Member Price:$280

 

Click here to register



Effectively Setting and Monitoring ACH and RDC Exposure Limits

Consumer and business customers have come to expect options that are easier and faster. Financial institutions are stepping up innovation and services offering to meet the increasing demands all while having to keep the financial institution safe and sound. One way this can be accomplished is by setting exposure limits across payments channels. No longer can a financial institution just keep an eye on ACH and RDC or Corporate Customer versus Consumers. Regulators are looking to see if financial institutions have a written and implemented a monitoring program across all payments systems. This session will address the importance of setting exposure limits for some of your most common products and services. We will review Mobile RDC, P2P transactions, Wire transfers in your cash management system and corporate and consumer bill pay.

AAP Credits: 1.2

Member Price:$140
Non Member Price:$280

 

Click here to register



EMV Liability Update

Many individuals in the U.S. have EMV chip cards in their wallets, but the lack of understanding of the protection and benefits of the technology has left many consumers feeling an inconvenience when making a point-of-sale transaction.  In addition, merchants don’t necessarily understand how to correctly accept and process an EMV chip transaction or are even how the shift in liability for losses may impact their business.  During this webinar we will review EMV and how it affects both the consumer and the merchant the US today.

AAP Credits: 1.2

Member Price:$140
Non Member Price:$280

Click here to register



Fighting Cyber Crime While Balancing Security and Convenience

Financial institutions increasingly rely on internet based products. Cyber criminals use a variety of methods to steal information and deceive users into revealing personal information. When you consider the amount of data that may be available to those parties, you can understand why cyber security continues to be a focus of examiners. Join us as we look at the balance of security and convenience for the next generation in payments, and discuss industry best practices to keep your organization safe.

 

AAP credits 1.2

Member Price:$150
Non Member Price:$300

Click here to register



Government Payments - Know Your Responsibilities!

ACH Federal Government Payments are subject to the same rules as the private industry, but with some exceptions.  It is those exception however, that can affect the liability of your financial institution.  Speakers will clarify the responsibilities of the RDFI when it comes to DNEs, returns and reclamations.  Join us and learn how to navigate the Green Book to help you reduce your financial institution's liability.

Topics covered

  • Enrollment
  • Payment Processing
  • Non-Receipts
  • Returns
  • Reclamations

AAP credits 1.2

Member Price:$140
Non Member Price:$280

Click here to register



Interchange Series

INTERCHANGE SERIES (INCLUDES ALL THREE WEBINARS)

This package includes the following three webinars:

 

Part I. Understanding the Basics of Credit Card Processing- Most merchants have a large misconception of how credit card processing works. During this webinar we will discuss the basics of understanding of merchant processing, who are the key players, and the merchant transaction cycle. Whether a merchant is retail, moto or e-Commerce, differences in risk qualifications during the underwriting process, annual rate increases from the Card Associations, multiple terminal and software choices, often make merchant processing difficult to understand. Part 1 will provide the merchant processing basics for those unfamiliar with the card processing industry. 

Part II. Understanding the Merchant Fees and Charges- Various monthly and annual fees may be charged by merchant account providers.  Understand the different types of interchange rates and understand credit and debit card fees more clearly. 

Part III. How to Read a Merchant Statement/ Cost Analysis- Understanding how to read a credit card processing statement can be difficult with many unexplained acronyms, randomly placed numbers and computations that can be confusing.  We will look at several examples to help understand how to not only read a merchant statement, but we will also take a look at a cost analysis which would help save a potential customer money on their merchant processing. 

AAP Credits: 1.2/ webinar

Member Price:$350
Non Member Price:$790

 

Click here to register



NCP Exam Prep Series- Check Fraud, Risk & Mitigation (Part 1)

The series covers the four major areas of  the check business including the following: 

  • Rules, laws, and regulations

  • Fraud and Risk Mitigation

  • Check Operations

  • Check Products

Member: $180 | Nonmember: $360

Click here to register.



NCP Exam Prep Series- Check Fraud, Risk & Mitigation (Part 2)

The series covers the four major areas of  the check business including the following: 

  • Rules, laws, and regulations

  • Fraud and Risk Mitigation

  • Check Operations

  • Check Products

Member: $180 | Nonmember: $360

Click here to register



NCP Exam Prep Series- Check Products

The series covers the four major areas of  the check business including the following: 

  • Rules, laws, and regulations

  • Fraud and Risk Mitigation

  • Check Operations

  • Check Products

Member: $180 | Nonmember: $360

Click here to register 



NCP Exam Prep Series- Exceptions, Returns & Adjustments

The series covers the four major areas of  the check business including the following: 

  • Rules, laws, and regulations

  • Fraud and Risk Mitigation

  • Check Operations

  • Check Products

Member: $180 | Nonmember: $360

Click here to register 



Payments Fraud - Risk and Risk Mitigation Part II

This session focuses on the FFIEC guidance for identifying and assessing risks to retail payment systems and will cover the six main types of risk and general strategies for managing each. The session will also review the guidance’s four main areas of focus for Business Continuity Planning and how the financial institution establishes a basis to recover and resume business processes when operations are unexpectedly disrupted.

AAP credits 1.8

Member Price:$180
Non Member Price:$360

Click here to register



Regulation E - Debit Card

Even though Regulation E's primary purpose is consumer protection, the verbiage can lead to confusion especially when dealing with debit cards. Join us as we raise the veil on liability as it pertains to debit cards.  Attendee will leave with a clear understanding of not only how to calculate your liability but also help prevent errors that could cause Regulation E violations. 

AAP credits 1.2

Member Price:$140
Non Member Price:$280 

Click here to register



Same-Day ACH - The Debits Are Coming

September 15th, 2017 marks the arrival of Same Day Debits to the ACH Network. The operational implications to Phase 2 will be significant. Here is an excerpt from the Federal Bank’s FedFlash Bulletin that highlights just a few of the potential concerns raised by the September 15th rollout:

Phase 2 of the NACHA Same Day ACH Rules change to allow debit entries along with the credit entries implemented under Phase 1 becomes effective on September 15, 2017. As with Same Day Automated Clearing House (ACH) credits, each Same Day ACH debit, provided all other requirements are also met, will result in the Same Day ACH Entry Fee of 5.2 cents being charged to the originating depository financial institution (ODFI).

  • Are you proactively working to understand the implications of same-day settlement of debits?
  • Are you wondering how much of an issue stale-dated entries could be upon Phase 2 implementation?

The impacts from Phase 2 can be significant to you and your customers, especially if you and your staff aren’t educated or prepared well in advance.

Attend this Same Day ACH webinar as we discuss how Same Day Debits will affect your institution and what you should begin to do now to ready your organization for this dramatic change.                                     

AAP Credits 1.2 

Recording Session

Member Price:$140
Non Member Price:$280

 

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Stop Payments vs Authorization Revoked - Reg E and ACH Rules

Stop Payment vs Authorization Revoked can cause great confusion.  If you read Regulation E, they don't differentiate between the two.  Who's responsible for revoking the authorization, the consumer or the financial institution? Is the stop payment for one payment or all payments? What do the Rules say? Join us for a detailed discussion about the differences between Authorization Revoked and Stop Payment; we use scenarios and case studies to train staff to respond to these situations.                                             

AAP Credits 1.2

Member Price:$140
Non Member Price:$280

Click here to register



Taking Charge of Chargebacks

Managing the charge back life cycle is important to your institutions and customers. According to The 2013 Federal Reserve Payments Study there are approximately 333.6 million credit cards, so chargebacks will likely continue to be a part of your operations workflow. This webinar will provide you with the basic knowledge you need to understand the chargebacks life cycle and the steps you need to take to ensure chargebacks are handled properly and timely.  

AAP credits 1.2

Member Price:$140
Non Member Price:$280

Click here to register



Tax Refunds & Exceptions

Posting tax refunds and handling exceptions can raise many questions. Attend and learn the difference between State and Federal refunds and your liabilities as an RDFI to avoid mistakes that can be costly to your financial institution. In this webinar, you will learn: what happens when the name and account number do not match; what happens if the account is closed or the account holder is deceased; what happens if the payment posts to the wrong account and who is at fault. 

AAP credits 1.2

Member Price:$150
Non Member Price:$300

Click here to register



Third Party - Know Your Customer

What is the difference between a Third-Party Service Provider and a Third-Party Sender?  How do I know if one of my Originators is a Third-Party Sender?  Does it matter?  The process of determining the difference can be somewhat confusing.  Join us as we help clarify the differences between all these parties.

AAP Credits: 1.2

 Recording link

Member Price:$140
Non Member Price:$280

 Click here to register



Top Ten ACH Audit Exceptions & Solutions

The 2017 ACH audit year has come to a close. Join the speakers to review the season’s top ACH audit exceptions.  We will also explore how to correct these issues and avoid them during 2018 . 

AAP credits 1.2

Member Price:$150
Non Member Price:$300

 

 

Click here to register



Unauthorized Entries - Before and Beyond the 60 Days

Unauthorized entries are one of the most challenging issues that the Operations area face on a regular basis.  Do we use the 60 days in the NACHA Rules Book or Regulation E?  When is it just the consumer's responsibility?  What about after the 60 days, does our liability end?  Join us for a session that will help reduce your liability and learn to deal with unauthorized entries with confidence.                                              

AAP Credits 1.2

Member Price:$140
Non Member Price:$280 

Click here to register



Understanding Credit Card Processing

This webinar will provide you an introduction to the world of card payments. We’ll discuss basic concepts, participants, terms and provide an overview of the legal framework. We’ll clarify the distinctions between debit and credit instruments, signature and PIN-based debits, and the various card associations and networks.

AAP Credits: 1.2

Member Price:$140
Non Member Price:$280

Click here to purchase