Live Webinars & Live Power Hours

How To File a Warranty Claim

Since the limitation on warranty claims rule went into effect on June 30, 2021, we’ve had many calls regarding “how to file a warranty claim”.  Although the verbiage changed, the process is still identical to the request for authorization process.

In this Power Hour, we will break down the process which includes:

• How to identify and look up an ODFI
• How to request a copy of an authorization
• How to file a Rules Violation
• What to do when it doesn’t work

AAP / APRP credits 1.2

Members Only 

Click Here to Register!

Are you new to ACH or in need of a payments refresher? Join us as we take you through the most used return reason codes, their usage, and the proper return timeframe for each. We encourage you to advantage of this special summer series pricing.  Get all FIVE webinars for $950 a savings of $300!

Series includes:

• June 15th - ACH Basic Returns Part 1

  In part one, we will cover the basic return reason codes within the standard return timeframe. Included in this session are:

  • R01, R02, R03, R04, R05, R06, R08, R09
    
    
• June 29th - ACH Basic Returns Part 2

  In part two, we will cover the basic return reason codes within the standard return timeframe. Included in this session are: 

  • R14, R15, R16, R20, R23, R24, R29, R31, R33
    
    
• July 13th - ACH Extended Returns
  

  In our third installment, we will cover the return reason codes within the extended return timeframe. Included in this session are:

  • R07, R10, R11, R37, R38, R51, R52, R53
    
    
• July 27th - ACH Dishonored Returns
  

  In session four, we will cover the dishonored return reason codes. While these are not as common as those discussed in earlier sessions, many times they are even more confusing due to lack of familiarity with the issue. Included in this session are:

  • R61, R62, R67, R68, R69, R70
    
    
• August 10th - ACH Contested Dishonored/Corrected Returns
  In our final session, we will cover the contested dishonored and corrected return reason codes. As with dishonored return codes, these are not as common as those discussed in earlier sessions, many times they are even more confusing due to lack of familiarity with the issue. Included in this session are:
  
  
  • R71, R72, R73, R74, R75, R76, R77

AAP/APRP credits 1.2 per session, 6.0 for all sessions

Live Sessions Only

All Session -11:00 am Eastern Time/ 10:00 am Central Time

Member Price: $950

Click here to register 

Join us as we walk through the most used return reason codes, their usage, and the proper return timeframe for each. In our third installment, we will cover the return reason codes within the extended return timeframe. Included in this session are:

• R07, R10, R11, R37, R38, R51, R52, R53

AAP/APRP credits 1.2

Live Session

11:00 am Eastern Time/ 10:00 am Central Time

Member Price: $250

Click here to register

Join us as we walk through the most used return reason codes, their usage, and the proper return timeframe for each. In our final session, we will cover the contested dishonored and corrected return reason codes. As with dishonored return codes, these are not as common as those discussed in earlier sessions, many times they are even more confusing due to lack of familiarity with the issue. Included in this session are:

• R71, R72, R73, R74, R75, R76, R77

AAP/APRP credits 1.2

Live Session

11:00 am Eastern Time/ 10:00 am Central Time

Member Price: $250

Click here to register

The 23rd. Annual PaymentsFirst Solutions Payments Conference registration is now open!

Please take advantage of discounted rates by registering and reserving your spot early. Park Vista Hotel $139 Nightly Rate

Join us in Gatlinburg, TN for 3 exciting days of payments, networking, engaging conversations, and new relationships built around your attendance and a well-planned event. 

Fraud Risk & Compliance, Operations, Emerging Payments

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The addition of a new origination client is always important to a growing origination program. Too often, however, there is dread rather than excitement. An onboarding program with documented procedures can greatly reduce that stress.  Join us as we break down an effective onboarding program and provide you with a step-by-step process including:

• Documentation retention
• Originator Responsibilities training
• Monitoring of Exposure Limits and Return Rates
• Ongoing Originator Training & Review

AAP/APRP credits 1.2

Live Session

11:00 am Eastern Time/ 10:00 am Central Time

Member Price: $250

Click here to register

Are you keeping up with the needs of your customers/members? There are big differences between the generations and some of those differences can be significant. When we look at the options available to make purchases and compare that to how we function in our everyday lives, it is important to understand the differences of each generation. These differences are vital as your financial institution targets specific individuals with products and services. The advancement of technology has provided new methods in ways we never considered. The impacts Covid-19 has had on the way we use, and exchange money is important to consider as well. Join us for an exciting hour as we share knowledge and provide recommendations for financial institutions to consider as they make plans to keep and attract new clients. We will cover the following:

• Various generations & their differences
• How has COVID changed the way “we pay”?
• What are factors to consider as you create, reevaluate, or define your payment strategy?
• What options should you consider when providing targeted marketing for 2023 and beyond?

AAP/APRP credits 1.2

Live Session

11:00 am Eastern Time/ 10:00 am Central Time

Member Price: $250

Click here to register